Partially Degraded Service

About This Site

This status page shows the current status of all Dock's APIs in production environment.

Accounts Operational
90 days ago
99.5 % uptime
Today
Alias Bank Account Operational
90 days ago
100.0 % uptime
Today
Auzituck Operational
90 days ago
99.9 % uptime
Today
Bank Transfers IN (Alias Bank Only) Operational
90 days ago
100.0 % uptime
Today
Bank Transfers OUT Operational
90 days ago
99.98 % uptime
Today
Billet Operational
90 days ago
99.7 % uptime
Today
Broker (External Authorization) Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
99.99 % uptime
Today
Companies Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Individuals Operational
90 days ago
99.98 % uptime
Today
Omnichannel Operational
90 days ago
99.96 % uptime
Today
One Click Enrollment Operational
90 days ago
100.0 % uptime
Today
P2P transfer Operational
90 days ago
99.98 % uptime
Today
Payment Slip Degraded Performance
90 days ago
99.95 % uptime
Today
Payments Operational
90 days ago
99.76 % uptime
Today
PIX - Dict - BaaS Operational
90 days ago
99.86 % uptime
Today
PIX - QRCODE - BaaS Operational
90 days ago
99.71 % uptime
Today
PIX - Transfers - BaaS Operational
90 days ago
99.99 % uptime
Today
PIX - Transfers - FaaS Operational
90 days ago
99.96 % uptime
Today
Recharges Operational
90 days ago
99.99 % uptime
Today
Tariff Operational
90 days ago
99.99 % uptime
Today
Tolls Operational
90 days ago
99.99 % uptime
Today
Transport Cards Operational
90 days ago
100.0 % uptime
Today
Voucher Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Transactional Services - Improvement Aug 2, 22:00 - Aug 3, 04:00 -03
There will be maintenance that may impact some transactional services. This maintenance aims to improve some resilience process on our platform.

We will have a few seconds oscillation at the beginning, during maintenance there will be no problems
Posted on Jul 28, 19:38 GMT-03:00
We will perform maintenance on the Oneclick to improve the performance of the services. During this period the services will be unavailable
Posted on Aug 2, 14:22 GMT-03:00
Past Incidents
Aug 2, 2021
Resolved - This incident has been resolved.
Aug 2, 16:21 GMT-03:00
Investigating - We are having problems when loading Card Denied, Purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Aug 2, 12:00 GMT-03:00
Completed - The scheduled maintenance has been completed.
Aug 2, 11:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 00:17 GMT-03:00
Scheduled - We will perform maintenance on the Oneclick to improve the performance of the services. During this period the services will be unavailable
Jul 27, 00:16 GMT-03:00
Aug 1, 2021
Resolved - This incident has been resolved.
Aug 1, 23:33 GMT-03:00
Update - We are continuing to investigate this issue.
Aug 1, 23:29 GMT-03:00
Update - We are continuing to investigate this issue.
Aug 1, 23:24 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Aug 1, 23:22 GMT-03:00
Completed - The scheduled maintenance has been completed.
Aug 1, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 02:03 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed
Jul 31, 06:33 GMT-03:00
Completed - The scheduled maintenance has been completed.
Aug 1, 00:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 31, 06:31 GMT-03:00
Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - This incident has been resolved.
Jul 30, 18:03 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 30, 17:26 GMT-03:00
Identified - We are having problems when loading Card denied, purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Jul 30, 12:02 GMT-03:00
Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 19:41 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 28, 16:58 GMT-03:00
Identified - We are having problems when loading Card denied, purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Jul 28, 12:03 GMT-03:00
Resolved - This incident has been resolved.
Jul 28, 14:47 GMT-03:00
Update - We are continuing to investigate this issue.
Jul 28, 13:24 GMT-03:00
Investigating - We are having problems loading bank statement data from service TRANSACTIONS. Therefore, requests made through the Data API will be unavailable.
Jul 28, 12:49 GMT-03:00
Resolved - This incident has been resolved.
Jul 28, 11:16 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 28, 11:11 GMT-03:00
Identified - We are investigating a anomaly in the quantity of 5XX errors on API, Accounts, P2P, Payments, Cards, Billet, Tolls and Recharges.
Jul 28, 11:02 GMT-03:00
Resolved - This incident has been resolved.
Jul 28, 06:59 GMT-03:00
Investigating - We are investigating a anomaly in the quantity of 5XX errors on P2P Transfers API.
Jul 28, 06:33 GMT-03:00
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 02:40 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:30 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 23, 22:32 GMT-03:00
Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 16:00 GMT-03:00
Identified - We are having problems when loading card_denied, balance and purchase. So, the card_denied, balance and purchase via Data API will be incomplete.
Jul 26, 12:03 GMT-03:00
Resolved - This incident has been resolved.
Jul 26, 15:35 GMT-03:00
Identified - We identified an increase of the number of errors on Payments Validate API. We are checking with our support right now.
Jul 26, 15:28 GMT-03:00
Resolved - This incident has been resolved.
Jul 26, 12:25 GMT-03:00
Identified - We are investigating a problem in API paymentslip.
Jul 26, 11:52 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 26, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance, during this time, some downtime may be experienced.
Jul 21, 14:00 GMT-03:00
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 05:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:03 GMT-03:00
Scheduled - We are going to have a maintenance in our infrastructure of CIP - Câmara Interbancária de Pagamentos. During this time, some downtime may be experienced: Payments and PaymentSlip.
Jul 20, 14:55 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 25, 00:40 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:31 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 20, 18:53 GMT-03:00
Jul 24, 2021
Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 22:20 GMT-03:00
Investigating - We have an impact on PIX transfers on receiving webhook notification from our bank provider. We are working in order to fix it.
Jul 23, 20:26 GMT-03:00
Resolved - This incident has been resolved.
Jul 23, 19:43 GMT-03:00
Identified - We have an impact on PIX transfers on receiving webhook notification from our bank provider. We are working in order to fix it.
Jul 23, 16:59 GMT-03:00
Resolved - This incident has been resolved.
Jul 23, 18:38 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:53 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:31 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 16:19 GMT-03:00
Investigating - We are investigating a degraded performance for pix-baas/dict and pix-baas/qrcode.
Jul 23, 16:12 GMT-03:00
Resolved - This incident has been resolved.
Jul 23, 15:35 GMT-03:00
Identified - We are having problems when loading balance. So, the balance via Data API will be incomplete.
Jul 23, 12:04 GMT-03:00
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 13:48 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:38 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:24 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:09 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 12:58 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Jul 22, 12:58 GMT-03:00
Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 17:27 GMT-03:00
Identified - We are having problems when loading card_denied, balance, account_details, card_details and purchase. So, the card_denied, balance, account_details, card_details and purchase via Data API will be incomplete.
Jul 21, 12:01 GMT-03:00
Resolved - This incident has been resolved.
Jul 21, 02:38 GMT-03:00
Identified - We have identified a problem in Paymentslip - Invoice API, due to the change recently applied. Team is working in order to fix it.
Jul 21, 02:35 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 21, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 22:58 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 22:57 GMT-03:00
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 16:45 GMT-03:00
Identified - We are having problems when loading card details & balance. So, the card details & balance via Data API will be incomplete.
Jul 19, 12:01 GMT-03:00