Partially Degraded Service

About This Site

This status page shows the current status of all Dock's APIs in production environment.

Uptime over the past 90 days. View historical uptime.
Accounts Operational
90 days ago
99.5 % uptime
Today
Alias Bank Account Operational
90 days ago
100.0 % uptime
Today
Auzituck Operational
90 days ago
99.9 % uptime
Today
Bank Transfers IN (Alias Bank Only) Operational
90 days ago
100.0 % uptime
Today
Bank Transfers OUT Operational
90 days ago
99.98 % uptime
Today
Billet Operational
90 days ago
99.7 % uptime
Today
Broker (External Authorization) Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
99.99 % uptime
Today
Companies Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Individuals Operational
90 days ago
99.98 % uptime
Today
Omnichannel Operational
90 days ago
99.96 % uptime
Today
One Click Enrollment Operational
90 days ago
100.0 % uptime
Today
P2P transfer Operational
90 days ago
99.98 % uptime
Today
Payment Slip Degraded Performance
90 days ago
99.95 % uptime
Today
Payments Operational
90 days ago
99.76 % uptime
Today
PIX - Dict - BaaS Operational
90 days ago
99.86 % uptime
Today
PIX - QRCODE - BaaS Operational
90 days ago
99.71 % uptime
Today
PIX - Transfers - BaaS Operational
90 days ago
99.99 % uptime
Today
PIX - Transfers - FaaS Operational
90 days ago
99.96 % uptime
Today
Recharges Operational
90 days ago
99.99 % uptime
Today
Tariff Operational
90 days ago
99.99 % uptime
Today
Tolls Operational
90 days ago
99.99 % uptime
Today
Transport Cards Operational
90 days ago
100.0 % uptime
Today
Voucher Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Transactional Services - Improvement Aug 2, 22:00 - Aug 3, 04:00 -03
There will be maintenance that may impact some transactional services. This maintenance aims to improve some resilience process on our platform.

We will have a few seconds oscillation at the beginning, during maintenance there will be no problems
Posted on Jul 28, 19:38 GMT-03:00
One Click Enrollment - Improve Perfomance Aug 6, 10:00-11:00 -03
We will perform maintenance on the Oneclick to improve the performance of the services. During this period the services will be unavailable
Posted on Aug 2, 14:22 GMT-03:00
Past Incidents
Aug 2, 2021
Data API - Card Denied, Purchase & Balance
Resolved - This incident has been resolved.
Aug 2, 16:21 GMT-03:00
Investigating - We are having problems when loading Card Denied, Purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Aug 2, 12:00 GMT-03:00
One Click Enrollment - Improve Perfomance
Completed - The scheduled maintenance has been completed.
Aug 2, 11:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 00:17 GMT-03:00
Scheduled - We will perform maintenance on the Oneclick to improve the performance of the services. During this period the services will be unavailable
Jul 27, 00:16 GMT-03:00
Aug 1, 2021
Payments Validate / Paymentslip
Resolved - This incident has been resolved.
Aug 1, 23:33 GMT-03:00
Update - We are continuing to investigate this issue.
Aug 1, 23:29 GMT-03:00
Update - We are continuing to investigate this issue.
Aug 1, 23:24 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Aug 1, 23:22 GMT-03:00
Payments / PaymentSlip- Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 02:03 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed
Jul 31, 06:33 GMT-03:00
Payments / PaymentSlip- Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 00:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 31, 06:31 GMT-03:00
Jul 31, 2021

No incidents reported.

Jul 30, 2021
DATA API - Card denied, purchase & Balance
Resolved - This incident has been resolved.
Jul 30, 18:03 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 30, 17:26 GMT-03:00
Identified - We are having problems when loading Card denied, purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Jul 30, 12:02 GMT-03:00
Jul 29, 2021

No incidents reported.

Jul 28, 2021
DATA API - Card denied, purchase & Balance
Resolved - This incident has been resolved.
Jul 28, 19:41 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 28, 16:58 GMT-03:00
Identified - We are having problems when loading Card denied, purchase & Balance. So, the Card denied, purchase & Balance via Data API will be incomplete.
Jul 28, 12:03 GMT-03:00
Data API Service TRANSACTIONS
Resolved - This incident has been resolved.
Jul 28, 14:47 GMT-03:00
Update - We are continuing to investigate this issue.
Jul 28, 13:24 GMT-03:00
Investigating - We are having problems loading bank statement data from service TRANSACTIONS. Therefore, requests made through the Data API will be unavailable.
Jul 28, 12:49 GMT-03:00
Accounts / P2P / Payments / Cards / Billet / Tolls / Recharges
Resolved - This incident has been resolved.
Jul 28, 11:16 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 28, 11:11 GMT-03:00
Identified - We are investigating a anomaly in the quantity of 5XX errors on API, Accounts, P2P, Payments, Cards, Billet, Tolls and Recharges.
Jul 28, 11:02 GMT-03:00
P2P Transfers API
Resolved - This incident has been resolved.
Jul 28, 06:59 GMT-03:00
Investigating - We are investigating a anomaly in the quantity of 5XX errors on P2P Transfers API.
Jul 28, 06:33 GMT-03:00
Jul 27, 2021
Payments / PaymentSlip / Alias Services - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 02:40 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:30 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 23, 22:32 GMT-03:00
Jul 26, 2021
DATA API (card_denied, balance and purchase)
Resolved - This incident has been resolved.
Jul 26, 16:00 GMT-03:00
Identified - We are having problems when loading card_denied, balance and purchase. So, the card_denied, balance and purchase via Data API will be incomplete.
Jul 26, 12:03 GMT-03:00
Payments Validate
Resolved - This incident has been resolved.
Jul 26, 15:35 GMT-03:00
Identified - We identified an increase of the number of errors on Payments Validate API. We are checking with our support right now.
Jul 26, 15:28 GMT-03:00
Paymentslip
Resolved - This incident has been resolved.
Jul 26, 12:25 GMT-03:00
Identified - We are investigating a problem in API paymentslip.
Jul 26, 11:52 GMT-03:00
PaymentSlip - API optimization
Completed - The scheduled maintenance has been completed.
Jul 26, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance, during this time, some downtime may be experienced.
Jul 21, 14:00 GMT-03:00
Jul 25, 2021
CIP Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 05:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:03 GMT-03:00
Scheduled - We are going to have a maintenance in our infrastructure of CIP - Câmara Interbancária de Pagamentos. During this time, some downtime may be experienced: Payments and PaymentSlip.
Jul 20, 14:55 GMT-03:00
Payments / PaymentSlip / Alias Services - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 00:40 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:31 GMT-03:00
Scheduled - We were informed that one of our bank providers will be under maintenance and some services may be impacted, causing some instabilities during the period informed.
Jul 20, 18:53 GMT-03:00
Jul 24, 2021
Jul 23, 2021
PIX Transfers - BaaS
Resolved - This incident has been resolved.
Jul 23, 22:20 GMT-03:00
Investigating - We have an impact on PIX transfers on receiving webhook notification from our bank provider. We are working in order to fix it.
Jul 23, 20:26 GMT-03:00
PIX Transfers - BaaS
Resolved - This incident has been resolved.
Jul 23, 19:43 GMT-03:00
Identified - We have an impact on PIX transfers on receiving webhook notification from our bank provider. We are working in order to fix it.
Jul 23, 16:59 GMT-03:00
Pix-baas dict and Pix-baas qrcode - Instability
Resolved - This incident has been resolved.
Jul 23, 18:38 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:53 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:31 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 16:19 GMT-03:00
Investigating - We are investigating a degraded performance for pix-baas/dict and pix-baas/qrcode.
Jul 23, 16:12 GMT-03:00
DATA API - BALANCE
Resolved - This incident has been resolved.
Jul 23, 15:35 GMT-03:00
Identified - We are having problems when loading balance. So, the balance via Data API will be incomplete.
Jul 23, 12:04 GMT-03:00
Jul 22, 2021
Payments Validate / Paymentslip
Resolved - This incident has been resolved.
Jul 22, 13:48 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:38 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:24 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 22, 13:09 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 12:58 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Jul 22, 12:58 GMT-03:00
Jul 21, 2021
DATA API (card_denied, balance, account_details, card_details and purchase)
Resolved - This incident has been resolved.
Jul 21, 17:27 GMT-03:00
Identified - We are having problems when loading card_denied, balance, account_details, card_details and purchase. So, the card_denied, balance, account_details, card_details and purchase via Data API will be incomplete.
Jul 21, 12:01 GMT-03:00
Paymentslip - Invoice
Resolved - This incident has been resolved.
Jul 21, 02:38 GMT-03:00
Identified - We have identified a problem in Paymentslip - Invoice API, due to the change recently applied. Team is working in order to fix it.
Jul 21, 02:35 GMT-03:00
PaymentSlip - API optimization
Completed - The scheduled maintenance has been completed.
Jul 21, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 22:58 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 22:57 GMT-03:00
Jul 20, 2021

No incidents reported.

Jul 19, 2021
DATA API - Card Details & Balance
Resolved - This incident has been resolved.
Jul 19, 16:45 GMT-03:00
Identified - We are having problems when loading card details & balance. So, the card details & balance via Data API will be incomplete.
Jul 19, 12:01 GMT-03:00
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