All Systems Operational

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This status page shows the current status of all Dock services in production environment.

Acquirer - Backoffice APIs Operational
api-accounting Operational
api-authorizer Operational
api-cardbrand Operational
api-chargeback Operational
api-filerepository Operational
api-id Operational
api-key Operational
api-merchant Operational
api-serviceorder Operational
api-terminal Operational
api-transaction Operational
api-wallet Operational
Acquirer - Capture Gateways Operational
Card Not-Present (CNP) - Mirial Operational
Card Not-Present (CNP) - E-commerce Operational
Card Not-Present (CNP) - Paylink Operational
Card Not-Present (CNP) - Alderaan Operational
Card Not-Present (CNP) - Geonosis Operational
Card Present (CP) - Gateway Global Payments Operational
Card Present (CP) - Gateway Postilion Operational
Card Present (CP) - Gateway Yavin Operational
Card Present (CP) - Gateway Initializing Operational
Acquirer - Customized Capture Operational
Coruscant Operational
Dagobah Operational
Mustafar Operational
Naboo Operational
Tatooine Operational
Acquirer Processing Operational
Base 1 - Card Brands Connectivity Operational
Base 1 - HSM Connectivity Operational
Base 1 - Postilion Operational
Base 2 - Batches Operational
Base 2 - CMM Operational
Base 2 - Schedule Operational
Acquirer - Regulatory Accounting Operational
ICR Operational
Batch Processing Operational
Accounting ? Operational
Clearing ? Operational
Embossing ? Operational
Invoicing ? Operational
Regulatory ? Operational
Backoffice Tools Operational
Auzituck ? Operational
CsLight ? Operational
Iris ? Operational
Caradhras Operational
Accounts ? Operational
Alias Bank Account ? Operational
Bank Transfers IN (Alias Bank Only) ? Operational
Bank Transfers OUT ? Operational
Billet ? Operational
Cards ? Operational
Companies ? Operational
Data API ? Operational
Individuals ? Operational
Omnichannel ? Operational
One Click Enrollment ? Operational
P2P transfer ? Operational
Payment Slip ? Operational
Payments ? Operational
PIX - Dict - BaaS ? Operational
PIX - QRCODE - BaaS ? Operational
PIX - Transfers ? Operational
Recharges ? Operational
Tariff ? Operational
Tolls ? Operational
Transport Cards ? Operational
Voucher ? Operational
Card Authorization Operational
Broker (External Authorization) ? Operational
Elo ? Operational
Master ? Operational
Visa ? Operational
Private Label ? Operational
Fraud Prevention Operational
Falcon Operational
Pier Operational
AjusteFinanceiro ? Operational
Boleto ? Operational
CadastroCliente ? Operational
Cartão ? Operational
Compra ? Operational
Conta ? Operational
Fatura ? Operational
Limite ? Operational
Pagamento ? Operational
Parâmetro ? Operational
PessoaJurídica ? Operational
PierFlex Operational
Card API ? Operational
Person API ? Operational
Account API ? Operational
Control API ? Operational
Statement API ? Operational
Transaction API ? Operational
Billing API ? Operational
Orchestrator API ? Operational
Product API ? Operational
Aggregator API ? Operational
Exchange API ? Operational
Tokenization API ? Operational
Fraud Prevention API ? Operational
Datahub ? Operational
Services ? Operational
MuxiPay Portal (whitelabel) Operational
Webhooks Operational
Webservices (Legacy) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data Base Maintenance Oct 23, 22:00 - Oct 24, 05:00 -03
We will be undergoing scheduled maintenance during this time.
We will not have outages in our environment because it has high availability (HA), but there may be some instabilities during the schedule maintenance.
Posted on Oct 20, 15:01 GMT-03:00
Card Authorization Oct 25, 22:00-22:30 -03
We will be under maintenance and during this period, clients may be facing a small increase in the number of timeouts.
Posted on Oct 22, 09:25 GMT-03:00
Individuals Oct 25, 23:30 - Oct 26, 00:30 -03
We will be under maintenance (API Individuals) and during this period, clients may be facing a small increase in the number of timeouts.
Posted on Oct 19, 18:25 GMT-03:00
Past Incidents
Oct 22, 2021
Instability in card present transactions
Resolved - This incident has been resolved.
Oct 22, 07:46 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 22, 07:43 GMT-03:00
Investigating - We identified instability in card present transactions.
Oct 22, 07:40 GMT-03:00
Píer Degraded Performance
Resolved - Reversal of deploy.
Oct 22, 00:40 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 22, 00:17 GMT-03:00
Investigating - Time is working on the investigation.
Oct 21, 23:10 GMT-03:00
Oct 21, 2021
Billet
Resolved - This incident has been resolved.
Oct 21, 19:58 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 19:54 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Oct 21, 19:26 GMT-03:00
Identified - We have identified an issue on Billet API when registering payment slip.
Oct 21, 19:26 GMT-03:00
Auzituck
Resolved - This incident has been resolved.
Oct 21, 15:13 GMT-03:00
Monitoring - We made adjustments to the platform and we are monitoring the environment
Oct 21, 15:03 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 21, 14:05 GMT-03:00
Update - Support teams are working on resolving this issue.
Oct 21, 14:01 GMT-03:00
Investigating - We identified some instabilities in the platform.
Oct 21, 13:08 GMT-03:00
Oct 20, 2021
Data API - Purchase, Card details and Account
Resolved - This incident has been resolved.
Oct 20, 20:37 GMT-03:00
Update - We provide the Purchase and Balance. The others are still unavailable
Oct 18, 18:06 GMT-03:00
Update - We are having problems when loading Balance too. Other services are still unavailable.
Oct 18, 14:32 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 15, 23:18 GMT-03:00
Investigating - We are having problems when loading Purchase, Card denied, Card details and Account.
Oct 14, 12:02 GMT-03:00
P2P transfer
Resolved - This incident has been resolved.
Oct 20, 20:13 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 20, 20:11 GMT-03:00
PIX Transfers
Resolved - We have identified an instability in calls to PIX transfers. At the moment the API is normalized.
Oct 20, 20:13 GMT-03:00
Accounting
Resolved - This incident has been resolved.
Oct 20, 12:46 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 20, 12:43 GMT-03:00
P2P
Resolved - This incident has been resolved.
Oct 20, 11:33 GMT-03:00
Update - We are currently evaluating the environment.
Oct 20, 11:20 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 20, 11:20 GMT-03:00
Payments
Resolved - The API remains normalized.
Oct 20, 11:08 GMT-03:00
Investigating - We have identified an instability in the Payment API connections. We are investigating the cause
Oct 20, 11:04 GMT-03:00
Payments
Resolved - We have identified an instability affecting our Payment API. The fluctuation was caused by instability in the CIP (Câmara Interbancária de Pagamentos)
Oct 20, 10:28 GMT-03:00
Oct 19, 2021
P2P
Resolved - This incident has been resolved.
Oct 19, 15:25 GMT-03:00
Identified - We identified an increase in requests coming from one of our services
Oct 19, 15:25 GMT-03:00
Investigating - We have identified an instability and are investigating
Oct 19, 15:19 GMT-03:00
Merchant
Resolved - This incident has been resolved.
Oct 19, 10:10 GMT-03:00
Investigating - We are investigating a problem in api-merchant
Oct 19, 10:02 GMT-03:00
Oct 18, 2021
Accounts
Resolved - This incident has been resolved.
Oct 18, 20:32 GMT-03:00
Investigating - We are investigating instability in API Accounts.
Oct 18, 20:25 GMT-03:00
PIX - Transfers
Resolved - We have identified an instability in calls to PIX transfers. At the moment the API is normalized.
Oct 18, 16:00 GMT-03:00
Individuals
Resolved - This incident has been resolved.
Oct 18, 11:03 GMT-03:00
Identified - The team has already identified the problem and is working to normalize
Oct 18, 10:54 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 18, 10:53 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 18, 10:50 GMT-03:00
Investigating - We are investigating a problem on Individuals service.
Oct 18, 10:49 GMT-03:00
Accounts
Resolved - This incident has been resolved.
Oct 18, 10:36 GMT-03:00
Investigating - We are investigating instability in API Accounts.
Oct 18, 10:32 GMT-03:00
Billet
Resolved - This incident has been resolved.
Oct 18, 10:35 GMT-03:00
Update - We are continuing to investigate this issue.
Oct 18, 10:33 GMT-03:00
Investigating - We have identified an issue on Billet API when registering payment slip
Oct 18, 10:28 GMT-03:00
Payments (validate)
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:40 GMT-03:00
Scheduled - The CIP (Câmara Interbancária de Pagamentos) performing maintenance in its environment, which may cause intermittence in the services
Oct 18, 00:33 GMT-03:00
Oct 17, 2021
Card Authorization
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:31 GMT-03:00
Scheduled - We will be under maintenance and during this period, clients may be facing a small increase in the number of timeouts.
Oct 8, 09:23 GMT-03:00
Payments (validate)
Completed - The scheduled maintenance has been completed.
Oct 17, 20:52 GMT-03:00
Update - The CIP (Câmara Interbancária de Pagamentos) informed that it is performing a maintenance routine that could cause oscillations.
Oct 17, 19:22 GMT-03:00
In progress - The (CIP) informed that it is performing a maintenance routine that could cause oscillations.
Oct 17, 18:40 GMT-03:00
Scheduled - The CIP informed that it is performing a maintenance routine that could cause oscillations.
Oct 17, 18:38 GMT-03:00
Payments
Resolved - This incident has been resolved. We will be evaluating with our supplier what is the reason for the intermittency.
Oct 17, 12:03 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Oct 17, 11:57 GMT-03:00
Payments / PaymentSlip- Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 GMT-03:00
Scheduled - We were informed that one of our supplier banks will be undergoing maintenance and some services may be impacted, causing some instabilities in the period informed.
Oct 9, 12:50 GMT-03:00
Data Base Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 16:27 GMT-03:00
Oct 16, 2021
Accounts
Resolved - This incident has been resolved.
Oct 16, 16:07 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Oct 16, 16:07 GMT-03:00
Investigating - We are investigating instability in API Accounts.
Oct 16, 15:52 GMT-03:00
Acquirer Processing CMM - Visa and ELO
Completed - The scheduled maintenance has been completed.
Oct 16, 02:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:11 GMT-03:00
Scheduled - We have a mandate maintenance from Visa and Elo and we may have delays in the delivery of files
Oct 15, 18:09 GMT-03:00
Oct 15, 2021
Card Authorization
Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:30 GMT-03:00
Scheduled - We will be under maintenance and during this period, clients may be facing a small increase in the number of timeouts.
Oct 8, 09:21 GMT-03:00
Payments
Resolved - This incident has been resolved. We will be evaluating with our supplier what is the reason for the intermittency.
Oct 15, 11:12 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Oct 15, 11:01 GMT-03:00
Payments
Resolved - This incident has been resolved. We will be evaluating with our supplier what is the reason for the intermittency.
Oct 15, 08:36 GMT-03:00
Investigating - We are investigating a problem in API payments/validate.
Oct 15, 08:22 GMT-03:00
Accounts
Resolved - This incident has been resolved.
Oct 15, 07:46 GMT-03:00
Investigating - We are investigating a degraded performance for API Accounts.
Oct 15, 07:29 GMT-03:00
Oct 14, 2021
Card Authorization
Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:30 GMT-03:00
Scheduled - We will be under maintenance and during this period, clients may be facing a small increase in the number of timeouts.
Oct 8, 09:20 GMT-03:00
Accounts
Resolved - This incident has been resolved.
Oct 14, 19:57 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 19:44 GMT-03:00
Investigating - We are investigating instability in API Accounts.
Oct 14, 19:42 GMT-03:00
Datahub Instability
Resolved - This incident has been resolved.
Oct 14, 17:16 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 14, 16:46 GMT-03:00
Falcon instability
Resolved - This incident has been resolved.
Oct 14, 11:52 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 11:46 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 14, 11:11 GMT-03:00
Oct 13, 2021
Falcon Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:45 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:05 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 21:55 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 21:55 GMT-03:00
Datahub Webhook - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 15:53 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Some issuers may experience service impact.
Oct 13, 15:52 GMT-03:00
Accounts, Billet, Companies, Individuals and P2P
Resolved - We identify the error and adjust the services
Oct 13, 10:53 GMT-03:00
Investigating - We are investigating a degraded performance for Accounts, Billet, Companies, Individuals and P2P.
Oct 13, 10:44 GMT-03:00
Oct 12, 2021
Payments (validate)
Completed - The scheduled maintenance has been completed.
Oct 12, 05:20 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:21 GMT-03:00
Scheduled - CIP informed that they are running a purge routine that will cause oscillations.
Oct 12, 03:21 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:20 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 03:20 GMT-03:00
Scheduled - CIP informed that they are running a purge routine that will cause oscillations.
Oct 12, 03:11 GMT-03:00
Oct 11, 2021
Data API - Card Denied, Purchase and Balance
Resolved - Purchase and Balance & Card_denied Normalized.
Oct 11, 21:35 GMT-03:00
Update - Card_denied we are working on normalization.
Oct 11, 20:42 GMT-03:00
Identified - We normalized Purchase and Balance, Card_denied we are working on normalization.
Oct 11, 19:36 GMT-03:00
Investigating - We are having problems when loading Card Denied, Purchase and Balance. So, the Card denied, purchase and balance via Data API will be incomplete.
Oct 11, 11:53 GMT-03:00
FICO Maintenance - Falcon
Completed - The scheduled maintenance has been completed.
Oct 11, 15:47 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 15:26 GMT-03:00
Scheduled - FICO is under maintenance in some CAM functionalities, which may cause some instabilities in the tool.
Oct 11, 15:23 GMT-03:00
P2P
Resolved - This incident has been resolved.
Oct 11, 09:08 GMT-03:00
Update - The problem was solved
Oct 11, 09:07 GMT-03:00
Monitoring - We identified an increase in requests coming from one of our services
Oct 11, 09:07 GMT-03:00
Investigating - We have identified an instability and are investigating
Oct 11, 09:01 GMT-03:00
Billet
Resolved - The problem was solved
Oct 11, 09:06 GMT-03:00
Monitoring - We identified an intervention in the environment of one of our issuers
Oct 11, 09:06 GMT-03:00
Investigating - We have identified an issue on Billet API when registering payment slip
Oct 11, 07:57 GMT-03:00
Oct 10, 2021
Authorization errors
Resolved - We had instability in the environment between 12:05 and 12:45 BRT
Oct 10, 13:14 GMT-03:00
Payments / PaymentSlip - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 06:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:01 GMT-03:00
Scheduled - We were informed that one of our supplier banks will be undergoing maintenance and some services may be impacted, causing some instabilities in the period informed.
Oct 9, 12:51 GMT-03:00
Oct 9, 2021
Payments (validate)
Completed - The scheduled maintenance has been completed.
Oct 9, 20:50 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:20 GMT-03:00
Scheduled - CIP informed that they are running a purge routine that will cause oscillations.
Oct 9, 19:18 GMT-03:00
Payments (validate)
Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 GMT-03:00
Update - CIP informed that they are running a purge routine that will cause oscillations.
Oct 9, 01:22 GMT-03:00
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 9, 01:21 GMT-03:00
Update - CIP informed that they are running a purge routine that will cause oscillations
Oct 9, 01:18 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:58 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 9, 00:57 GMT-03:00
Oct 8, 2021
Data API
Resolved - This incident has been resolved.
Oct 8, 17:13 GMT-03:00
Update - Purchase and balance services are available.
Oct 8, 15:03 GMT-03:00
Investigating - We are having problems when loading durchase and card denied, purchase and balance
Oct 8, 12:00 GMT-03:00
Payments
Resolved - This incident has been resolved. We will be evaluating with our supplier what is the reason for the intermittency.
Oct 8, 10:42 GMT-03:00
Update - We are analyzing the possible problem with our supplier.
Oct 8, 10:37 GMT-03:00
Investigating - We are currently investigating this issue.
Oct 8, 10:31 GMT-03:00
Payments
Resolved - This incident has been resolved.
Oct 8, 09:17 GMT-03:00
Identified - Instability was identified in the services of the CIP (Interbank Payments Chamber).
Oct 8, 08:38 GMT-03:00
Investigating - We are identifying a possible platform instability. The team continues to analyze possible causes.
Oct 8, 08:32 GMT-03:00
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